Coaching Services Agreement

This Agreement is entered into by and between: Annie Campanile, PhD, CPCC (Coach) and Purchaser (Client) whereby Coach agrees to provide Coaching Services for Client.

 

Coach-Client Relationship

A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation (ICF) (Coachfederation.org/ethics). It is recommended that Client review the ICF Code of Ethics and the applicable standards of behavior.

1.  Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with Coach. As such, Client agrees that Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

2.  Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

3.  Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively Client’s responsibility.

4.  Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by Client and Coach.

5.  In order to enhance the coaching relationship, Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) that Client shares with Coach as part of this relationship, is bound by the principles of confidentiality set forth in the International Coach Federation (ICF) Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

Coach agrees not to disclose any information pertaining to Client without Client’s written consent. Coach will not disclose Client’s name as a reference without Client’s consent. 

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Services

The parties agree to engage in an 8 week Focused Leadership Coaching Program through video conference sessions. Other program details as listed below. 

Opening Alignment Session (30 minutes)
We start by agreeing on how we’ll work together and clarifying what you want out of the program. A brief Focus & Goals Questionnaire, completed in advance, helps identify the specific situations and priorities we’ll address.

Four Executive Coaching Sessions (60 minutes each)
Sessions focus on current leadership situations relevant to your unique coaching goals. These might include responding to abrasive or hostile behavior, holding boundaries without escalating conflict, making decisions under scrutiny, or reducing self-doubt and over-responsibility. Sessions are scheduled weekly or bi-weekly over eight weeks.

Integration & Review Session (30 minutes)
We’ll review your original goals, what has changed, and how you might sustain and deepen your progress on your own. A Progress Review Questionnaire, completed in advance, supports this conversation.

Between-Session Support
Between sessions, you may reach out via email for brief, focused support on topics such as:

• check-ins following intense or high-stakes interactions

• review and feedback on drafts of key communications

• emotional grounding after challenging encounters that cannot wait until the next session

Barring emergencies, I’ll reply within 24 hours (often sooner). Support is available Monday–Friday and is intended to reinforce your progress without creating dependency. 

Targeted Tools (as needed)
When relevant, I may share brief tools, resources, and activities directly related to your goals and the situations you are working on.

Continuing Beyond This Program

If you choose to continue with a 3- or 6-month executive coaching program within 30 days of completing this program, $1,000 of your investment in this program will be applied toward the next program. 

Process

Each session shall be 60 minutes. The date, time and location/media of the coaching sessions will be determined by Coach and Client based on mutual agreement.

Coach will initiate all scheduled video conferences or phone calls. If Client will be at any other phone number or video conference link for a scheduled session, Client will notify Coach by email at least 24 hours prior to the scheduled appointment time.

Fees and Payments

Program is valid for 8 weeks from date of Opening Session. Coaching is delivered as a structured professional program. Fees are not based solely on the number of coaching sessions included.

In the unlikely event of emergencies that prevent completion of all program sessions within 8 weeks, Coach and Client may agree to extend the program by up to 3 weeks. 

Payment may be made via Coach’s website (link to be provided to Client). Payment maybe made in full or in two equal monthly payments. A payment is due prior to first scheduled session. By submitting payment through Coach’s website, Client acknowledges and agrees to the terms of this Agreement.

Refunds and Cancellations

To get the most benefit from the coaching relationship, all program sessions should be completed within the 8 week program time frame. Services not used within the program term will be forfeited. 

Should Client need to cancel or reschedule a coaching session, Client may do so by sending an email to [email protected] at least 24 hours prior to the scheduled session.  Except in case of emergency, sessions not cancelled or rescheduled at least 24 hours in advance will be forfeit. 

Termination

Either Client or Coach may terminate this Agreement at any time with written notice.

All fees paid are non-refundable under any circumstances, except as expressly stated in this Agreement. Coaching services are provided as a professional program, not on a session-by-session basis. Program fees reflect program design, onboarding, preparation, reserved availability, and professional services rendered over the course of the engagement, not solely time spent in live coaching sessions.

Client acknowledges that initiation of the program, including onboarding activities and scheduling, constitutes delivery of services and acceptance of these terms, and agrees not to dispute or reverse charges for services rendered under this Agreement.

At Coach’s sole discretion, a partial refund may be issued for the unused portion of the program if termination occurs prior to program completion, less a non-refundable administrative and onboarding fee. Any discretionary refund does not constitute a waiver of this non-refundability provision.

Limited Liability

Except as expressly provided in this Agreement, Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. 

In no event shall Coach be liable to Client for any indirect, consequential or special damages. Notwithstanding any damages that Client may incur, Coach’s entire liability under this Agreement, and Client’s exclusive remedy, shall be limited to the amount actually paid by Client to Coach under this Agreement for all coaching services rendered through and including the termination date.

Entire Agreement

This document reflects the entire agreement between Coach and Client, and it reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both Coach and Client.

Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of Vermont, without giving effect to any conflicts of laws’ provisions.

Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. 

This Agreement may be executed electronically, and electronic signatures or acknowledgments shall be deemed legally binding and equivalent to handwritten signatures.

Client’s electronic acceptance of this Agreement, including acceptance through online checkout or payment, constitutes execution of this Agreement and a legally binding agreement between the parties.