How to Resolve Conflict Without So Much Conflict

Annie Campanile • Feb 16, 2023

Dr. Annie's Communication Iceberg

Why is communication so hard?!? Most of us have wanted to shout that from the rooftops at least once in our lives. I know I have, and effective communication is my area of expertise!  When communication seems hard, it is because we are focusing on what's outside of ourselves.  We might try to memorize personality types, body language tips and role playing scripts, or we might spend hours analyzing our own and other people's words and actions, trying to predict what will happen next. It's exhausting - and confusing!


I created The Communication Iceberg to make communication easier. It is a very simple tool that can help you to quickly figure out...

  • What is driving interpersonal conflict; 
  • What is behind your own frustration, fear or overwhelm; and 
  • Where to focus your energy in order to get what you want (e.g., resolve conflict, build relationships, feel better, or get stuff done) 

90% of what's really going on in communication occurs within ourselves.  The top of the iceberg represents what is obvious in communication - what is observable from the outside.  Words and Actions, whether written, spoken, acted out in person or by video, are obvious. For example, "Annie arrived to work at 8:00am and she did not smile at me after I said Hello." 


Although Actions and Words are obvious,  their meaning is not.  Even if you are sure you know why another person acting a certain way, you won't really know unless you ask them (hint: It's never actually about you!).

Here's how The Communication Iceberg works: 

  • What's above the surface is obvious and reportable. It's what we usually focus on.
  • Focus here to define goals, set expectations, coach behavior, build skills and acknowledge progress.
  • Be careful to avoid interpretation - Actions, Words & Reactions are obvious, but the motivation behind them is not.
  • What's below the surface is internal. It's what we usually overlook.
  • When we give our attention to the items below the surface on The Communication Iceberg, we can build closer relationships, first with ourselves, and also with others.
  • When we ignore or deny what's below the surface, our negative reactions get bigger (e.g. fear, anger, blame, worry, despair).
  • Focus here to identify what's really going on - within yourself - whenever you feel upset about a relationship or situation.
  • If you're upset and don't. know why, just look at the bottom of the iceberg and ask yourself, "What is this really about?" then notice the first thing on the iceberg that catches your attention.


3 STEPS IS ALL IT TAKES

Why not try a simple activity to see for yourself how the Communication Iceberg works? First, bring to your mind a current situation in which you feel communication is difficult. Do your best to think of the situation in detail, as if it were a scene in a movie. Then, take a look at the blue portion of The Communication Iceberg and notice what catches your attention. Next, ask yourself how the item in the Iceberg that caught your attention relates to your difficult situation. Trust the first thing that comes to your mind, and take a moment to really think about it. That short process will help you to understand what's really driving any conflict. When I do this, I often find that it is not at all what I had originally thought. 

For example, I used to be very hard on myself. I took pride in being a perfectionist, even though I never lived up to my expectations. I was afraid of disappointing people, especially my supervisor at work. When I was working for someone who was critical or rarely praised my work, I felt angry that my good work was not acknowledged. On the surface, it seemed like my boss needed to change her behavior to make me feel better. However, if I looked below the surface, I would have realized that it was my Deeper Feelings of inadequacy and my Unmet Needs for rest and friendship that really drove my dissatisfaction. Make sense?


If you want to build relationships or resolve painful reactions, be curious about what's below the surface-within yourself.  Once you recognize what's really going on, then you can decide how you want to address it. When I became willing to look at how my perfectionism was hurting me, I decided to address it by reading, spending time in reflection and working with a counselor. Many possibilities open up once we take responsibility for our own Icebergs. If you want to help other people to grow or develop, show

them The Communication Iceberg.

YOU ARE NOT ALONE

At this point, you might be thinking, "Hey Annie, you said that communication was simple, and what you've shared doesn't seem simple at all. What gives?" I admit it - what you discover below the surface can be pretty messy and confusing. 

The reason I believe that communication is simple is that both the source of and the answer to what's really bothering us are within ourselves - always.  Effective communication isn't about understanding other people's motivations, personality or preferences; it's about understanding and taking responsibility for our own Icebergs. The Communication Iceberg can help us to quickly identify what's going on below the surface, so that we can spend our time and energy where it matters most.

If you would like more explanation, I'd be happy to answer your questions - just
contact me. Or, you can find much more information and guidance in my book, The Secret Life of Communication: Opening to Unlimited Love.



A Joyful Life Is Your Birthright!


Personal Coaching with Dr. Annie  means transforming the mental blocks, emotional pain, and behavior patterns that keep you from being complete, fulfilled and abundant. During every session, I will listen to you attentively, hold space for your emotions, and help you clarify your goals and dreams and make progress toward them. Click here to learn more and request your free introductory session!


You are valuable.   You are powerful.   You are your loved.   Dr. Annnie will help you live like it!

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